PURE AND ORGANIC HONEY

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Shipping Info

 

Shipping rates in EU:

FREE Shipping on orders over 100€.

We are currently shipping to the EU countries only.

Estimated Delivery: 3-14 working days, depending on the country.

Most of the packages get delivered in 7 days.

Shipping Carrier: Bulgarian Post Office

We aim to process and send all orders the same day. The order should be made before 1 PM (13:00) to make it the same day. However in case the it is not processed the same day, then the order will be dispatched the next working day.

If the order is made during weekend holiday, then the items will be dispatched the next working day.

Tracking Details:

When your item has been shipped from our warehouse, you will be sent a tracking number via email with which you can track your parcel’s progress. If you do not receive tracking information within five days of placing your order or have any problems using your tracking number, please let us know and we will assist you.

Shipping issues due to incorrect address:

All items will be shipped to the shipping address provided in the payment form. It is your responsibility to provide the correct shipping address, and if you do not and it gets posted to the wrong address, then we will not be liable for making the refund.

Order damage while in transit:

If your order arrives damaged while in transit, we will gladly fully refund you or send you again the same order at no extra costs. In this case you should contact us immediately. Please send us some pictures of the damage as a proof. In case of damage to the glass jars, please be careful and handle with extra care. Glass can be sharp and dangerous, thus use protective gloves. In case you see any crack in the glass jar or the glass jar has shattered, please contact us and do not consume the contents inside. The contents might have particles of glass in case of glass jar damage and might be biohazard because of the tampered glass jar.

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